As Listed in our Term of Service on the Website
1. Scenario: Customer places an order and cancels their order before the teeth impression kit has been shipped.
Refund: The customer will receive a 100% refund of the total price they paid for the order, minus a $20 cancel fee.
2. Scenario: The impression kit has been shipped.
Refund: Full refund minus the $20 cancel fee when the package is mailed back to us and received in our office. The original package cannot be opened and you are responsible for mailing it back to us.
We reserve the right to offer refunds according to where you are in the process. This will be determined by us on a case by case basis and if approved, will include a $20 handling fee.
3. The Teeth Impression Kit is non-refundable once it has been shipped. No returns will be accepted or refunded if the package is past 180 days (6 months) old or the original sealed package has been opened. Shipping charges (if applicable) are also non-refundable.
4. All sales are final after 180 days from the date the order was placed.
Refunds are issued within 3 business days.
You have 30 days from the receipt of your completed device to return your device for a one-time free adjustment or a free remake.
If you have any query, visit the website and fill in the 'Contact Us' form.
12895 Josey Ln. Ste 124 #451
Dallas Texas US 75234